FAQ
Click the question to reveal the answer.
General Questions
What is Pause n’ Prints Photography?
We are a family who loves photographing and videoing the pets that people adore. We have learned through personal experience that pets aren’t with us that long so we want to help people preserve their memories of their best friends, no matter what the species.
Where did the name come from?
We were up late one night and thought Pause n’ Prints was a cute way to incorporate the video and photo aspects of our business name with a play on words for animal paws and prints. It was cute until Rose tried to say it quickly on the phone message. Larry and Laura still think its cute.
What are your services?
We offer:
- Photo/video sessions
- Photo Prints
- Photo Editing
- Video Creations for YouTube
- DVD movie creations
- WordPress Blog Design Your Pets Can Have Their Own Blog(Coming Soon!)
Video/Photo Session
What release forms you do require/offer?
Every session requires a signed “pet model” release form by the guardian. Copyright law states that once the photo is taken, it belongs to the photographer. This form states that in writing and must be signed by you before we can do any photography or video.
The limited use rights release form comes with the digital image collection which is included in all packages or can be purchased separately. This allows you to use/print the images with our watermark.
You can buy the full use rights release form. This entitles you to print or use the images for personal use. We still retain the ownership/copyright of the image.
If you want full ownership of images, you can purchase the full ownership release. This entitles you to do whatever you want, since you now own the image.
What happens during the session?
We’re all going to have a blast. We arrive, discuss the finer details/forms and acclimate ourselves with your wonderful pets. When we and your pets are ready, we start the 90 minute photo/video session. There is no charge for the laughter, good times and fun. That is one of the reasons why we like to video the session, it is just so heartening to watch.
What happens after the session?
For photography: we process all the images and post the best on your own private gallery located on our website. This takes 2-3 days after your session. We’ll contact you when the images are posted along with the password you chose during the session. You can now view your gallery for 30 days at no charge.
For video: we process the footage and start working on your project. It should take about 7-14 days. The preview video will be posted on your own private gallery located on our website. We’ll contact you when it’s posted and provide the password you chose during the session. You can view the video for 30 days at no charge.
Where do you photograph/video?
We prefer to work outdoors using natural light. However, we will shoot indoors to photograph indoor pets. For example: reptiles, birds, cats, etc. We want everyone to be as comfortable and relaxed as possible. We’ll come to your home or stable or any location that your pet likes. Such as your dog’s favorite walking area. We want to capture your pet at their happiest and best.
Why don’t you work out of a studio?
We are natural light photographers/videographers. We like to use natural lighting, which is why we prefer to shoot outdoors. If we do shoot indoors, we want as much natural lighting as possible.
Can my dog be off leash on a public location?
For the safety of everyone involved, mainly your pet, we require your pet be leashed at any public location. If you prefer to not have leashes showing on your prints/video, it’s best to shoot in a fully fenced private area such as your home’s yard.
Do you charge travel time?
There is no charge for one location shooting within the 25 mile radius of our home base of Grant and Alvernon in Tucson. If that one location is outside our home radius, there is a $1 per mile charge to cover auto expenses.
Are you patient?
We are extremely patient and understanding of animal behavior. Our goal is to produce for you the highest quality images/video capturing your pet in as a natural setting as possible. Even though the shooting sessions are at 90 minutes, we won’t be “watching the clock.” Don’t worry if it ends up taking us a little longer than 90 minutes to photo/video your pet. We allow a “buffer” time to get the images we want and that is included with the $75. Additional time charge is only if you require it specifically or for travel to multiple locations.
How do I get ready for the shoot?
We suggest that your pets be as clean as possible (of course). We also suggest that you (if you want to be included in the images) wear comfortable clothes that you feel good in because you will be playing and interacting with your pets. The clothes should also be camera friendly. Avoid super bright colors or white shirts. We are mainly pet photographers, but we will include you if you want to be in the action or if your presence enhances the photo. Don’t get stressed out, we want you to have fun during the shoot. Again, we have been guardians of grumpy (not mean) dogs, pretentious cats, and haughty horses.
When do you shoot?
Sessions can be scheduled for any day of the week. Especially in Tucson’s hot summer months, we shoot early morning or late afternoon for the best temperatures (and light). For indoors, we schedule for when there is the most light in the room.
What if it rains?
Rain in Tucson? When does that happen? Seriously, if it does rain, we will happily reschedule at no charge.
Photo Creations
How do I view my private gallery?
You go to your named gallery posted in the Client Galleries on the Galleries page. Enter the password in the text box and press the “submit” button. Your gallery will load on the next page. Each thumbnail can be clicked to make it larger and view the number of the image.
Do you allow collage prints?
Yes. This falls under our Graphic Design Service that is charged $40/hr. Our graphic designer can do the collage for you or with your recommendations.
How do I order my prints?
Each image is numbered in your gallery. To see the number, click the image to reveal the pop up screen. The bottom left hand of the image has a # of total. The # is the print identification. Contact us with the number of the image you want, print size and quantity.
When and how do I get my prints?
Your prints will be ready 5-7 days after you’ve ordered them. We would love to hand deliver the prints to you at no extra charge. It’s always exciting for us to see your reaction. However, if we can’t schedule a time together, we can mail them to you at no extra charge.
Packages
What does the credit mean?
We prefer to give you a wide variety of options. The credit can be applied to any service related to the package.
So you can spend your $30 credit in the Pause n’ Prints Basic package on whatever sized prints cost $30 or combine to under $30. We do not rebate unspent credit, but you can apply it and pay the extra.
The Pampered Pet package gives you the most options. You get $100 to spend however you want. So you can upgrade your video montage to Aged Film Style ($50.00), get the Template DVD Case ($25.00), buy one 8×10 ($15.00) and two 4×6 prints ($10.00). All of those services add up to $100.00. OR you could spend all $100.00 on prints. It’s up to you.
What are the upgrades?
The upgrades listed are the options you can choose from our services that fall within your given credit value.
Video Creation
What type of video creations do you produce?
We offer slideshows, video montages and aged film style video set to instrumental music. The slideshows combine your images to music without video footage. Video montages and aged film style combine video footage with your still images.
What format is the video?
The video is a high quality QuickTime movie file that can be played on your computer, uploaded to YouTube or your website.
How do I preview my video?
Once done producing the video, we will upload it to your named gallery on the Client Galleries page. This is private and requires a password to view. We contact you when the video is uploaded and send you the password, just in case. The password was chosen by you on the day of your session. Just enter it into the text field and press the “submit” button.
When/how do I receive my video?
Depending on the type of video, it takes about 7-14 days to produce. We will upload the video for you to preview on your private gallery in the Client Galleries page. Then we’ll contact you to arrange a time to hand deliver the CD or DVD to you personally. If we can’t schedule a time to do this, we will mail it at no extra charge
What is YouTube?
YouTube is a free video hosting site that allows users to post short videos for public viewing. We have a channel on YouTube for posting example videos or client videos. We’re not affiliated with YouTube. We just use their service.
Do you offer DVD cases?
Yes. For an additional $25 charge, you can get a DVD case with a basic template design involving one image and your own text.
What about the music?
Due to the complexity of legalities and expense of music licensing fees, we do not use any commercially produced CDs. We pick instrumental music to fit your genre and personal taste from our collection of Creative Commons, royalty free music or personal creations.
Galleries
Payment
When do I pay?
We request 50% down payment at the end of the photo/video session. The final 50% paid upon you receiving final prints/video/products.
What is PayPal?
PayPal is a secure service and will accept major credit cards. A PayPal account is not required for using credit cards. Or you can transfer your own PayPal account funds. This means we are not involved with your credit card information.
To learn more about PayPal or set up your own account, go
here.
How would I pay using PayPal?
If you choose to use your PayPal account or credit card to pay, let us know when you book your session. We will then create a “Buy Now” button that will show on your personal and password protected Client Gallery page where you’ll view your images and/or videos.
Click the button to get to the cart and complete the transaction following the PayPal cart instructions. The value for the button is calculated to 50% of your order. That way you can pay before we arrive for the session or even right after the session is done. Once you pay, we remove the button.
When everything you ordered is completed and delivered, we create another “Buy Now” button valued to the other 50% owed and post it to your gallery. Complete that transaction and you’re done.
Do you have other questions not listed or need more clarification? Contact us by phone or email.
